Support

How do I merge balls?

Drop two balls with the same number into the glass so they touch — they'll merge into a single ball with double the value. Chain reactions can merge multiple balls at once for big scores.

How does the Daily Challenge work?

A new challenge is available every day. It has a fixed starting layout with specific goals. Complete it to earn bonus coins. You get one attempt per day.

What are coins used for?

Coins are the in-game currency used to unlock cosmetic items in the Shop — ball skins, backgrounds, glasses, effects, and merge animations. They have no real-world value.

I made a purchase but didn't receive the item.

Go to the Shop and look for a "Restore Purchases" option. If the item still hasn't appeared, contact us with your order number and we'll sort it out.

Can I play offline?

Yes — the core game works fully offline. An internet connection is only needed to fetch the Daily Challenge or process in-app purchases.

The game is crashing or behaving unexpectedly.

Try force-closing the app and reopening it. If the issue persists, check that your OS is up to date and reinstall the app. If it still crashes, please contact us with your device model and OS version.

How do I request a refund?

Refunds are handled directly by Apple or Google. On iOS, visit reportaproblem.apple.com. On Android, go to the Google Play order history and request a refund there.

How do I delete my data?

Merge Drop stores all progress locally on your device — we don't hold personal data on our servers. Uninstalling the app removes all local data. For crash report data held by Sentry, email us and we'll submit a deletion request on your behalf.